Privacy Policy

This policy explains what we collect, why, and your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

The Australian Resource Centre ("ARC", "we", "us", "our") operates arc-hub.online and arcverse.world, a community network connecting Australian business owners with specialists, resources, and support. This policy covers personal information we collect through our websites and platform.

2. What we collect

We collect information you give us and information created as you use the platform:

Identity and contact details, such as your name, email, phone number, and business name.
Business information you provide, such as your industry, business type, size, location, goals, and the issues you want help with.
Account and profile information, including anything you add to your member, Service Provider, or community profile.
Usage information, such as pages viewed, offers and events you interact with, and links you click, used to improve matching and the service.
Communications you send us, including enquiries and support requests.

3. How we collect it

We collect information directly from you when you fill in a form, create a profile, book a call, or contact us. Some information is created automatically as you use the platform, and some cookies and similar technologies may be used to keep you signed in and to understand how the site is used.

4. How we use it

To provide and run the platform, including creating your account and profile.
To match you with the right specialists, offers, communities, groups, clubs, and events.
To pass a brief to relevant Service Providers when you request help or quotes.
To communicate with you about your account, requests, and the service.
To improve the platform and the quality of matches.
To meet our legal and regulatory obligations.

5. Who we share it with

We share your information only as needed to deliver the service:

Facilitators and Service Providers, where you have asked to be connected or have requested help or a quote, so they can respond to you.
Trusted service partners who help us run the platform (for example hosting, email, and analytics providers), under obligations to protect your information.
Where required or permitted by law.

We do not sell your personal information.

6. Cookies and analytics

Our sites may use cookies and similar technologies to keep you signed in, remember preferences, and measure how the site is used. You can control cookies through your browser settings, though some features may not work without them.

7. Storage and security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law. Where information is stored or processed with service partners, we take reasonable steps to ensure it is protected.

8. Your rights

You may ask us to access the personal information we hold about you, correct it if it is wrong, or delete it, subject to legal exceptions. You can also ask us to stop sending you communications. To make a request, contact us using the details below.

9. Third-party links

Our sites may link to other websites and services we do not control. This policy does not cover those sites, and we encourage you to read their privacy policies.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Significant changes will be made clear on our sites.

11. Contact us

For any privacy question or request, contact us at darrenw@arc-hub.online or on 0481 822 918. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).